If you need to cancel or amend your bookings, you need to contact Zostel. You can also send the cancel/change request to the accommodation provider by logging in the “My Account” area of the website. Once you have logged in, go to the “Current & future Bookings” section and click on the relevant booking. Now, click on “Cancel Booking” or “Change booking”. Once you have sent the instructions, you will receive a confirmation mail in your email account (confirming that your request has been sent to the accommodation provider).