Booking and Payments

This section aims to clarify the booking process.

How can I book my bed at Zostel?
You can book your bed at Zostel online or you can make a booking over telephone, email or fax.
Fri, 13 Mar, 2015 at 9:50 PM
What is the maximum number of people I can book for?
You can book for a maximum number of 8 people. Anything above that and you'll have to talk to the corresponding Zostel executive before making a group ...
Fri, 13 Mar, 2015 at 9:50 PM
I am booking a dorm for more than one person, but we are not large enough in number to be a group booking; will we still be in the same room?
Though we will try to accommodate your small group together if you raise a request for the same, there is no guarantee that your group would get a private d...
Fri, 13 Mar, 2015 at 9:52 PM
I have made an error while making a booking and it has gone through. What should I do?
No worries! Just mail us regarding the error you have made or give us a call. We’ll solve the issues.
Fri, 13 Mar, 2015 at 9:52 PM
Do I need a Credit/Debit Card to book a room online?
Yes. We only accept bookings on this website when paid using a Credit/Debit Card. In case you do not have either, just give us a call and we'll think o...
Fri, 13 Mar, 2015 at 9:54 PM
Is it Safe to use my Credit/Debit Card?
Yes, we take this matter very seriously! To ensure the security of all credit card transactions, the details are encrypted using a secure server with 128/25...
Fri, 13 Mar, 2015 at 9:54 PM
Would Zostel only accept the same Credit/Debit card that I booked with online?
Not necessarily. Before making a booking though, please make sure which Credit/Debit Cards are accepted by Zostel. You can find this information on the deta...
Fri, 13 Mar, 2015 at 9:55 PM
My Credit/Debit card number and other details are correct, but the website keeps declining my booking. Why?
This can happen because of the following reasons: (1) You have reached your credit limit  (2) The card type is not accepted at the property (3) The expiry d...
Fri, 13 Mar, 2015 at 9:55 PM
How does the website convert the currency rate?
This is based on the currency exchange rates provided by xe.com every day to our website booking engine.
Fri, 13 Mar, 2015 at 10:18 PM