Booking

How do I cancel my booking?
If you need to cancel a hostel booking, make sure you check our cancellation policy first.  Drop a mail to reservations@zostel.com with the your reserva...
Wed, 23 Aug, 2017 at 1:17 PM
What's your cancellation and Booking policy?
Read our cancellation and refund policy, which explains everything you need to know about cancelling a hostel booking and your eligibility for a refund.
Wed, 23 Aug, 2017 at 1:18 PM
Can I change my booking?
If you have a confirmed reservation, you can reach out to reservations@zostel.com to get you booking amended. Make sure to clearly mention your reservation ...
Wed, 23 Aug, 2017 at 1:50 PM
Do you have any discount codes available?
Go to our Package page to find all our available promotions and discount codes. Also, be sure to check out the Deals and Package section on each hostel page ...
Wed, 23 Aug, 2017 at 1:26 PM
Can I still book if I don't have a credit card?
Yes. Please drop us a mail at reservations@zostel.com and we can assist you with the advance using other payment modes like netbanking, ddebit cards, payment...
Wed, 23 Aug, 2017 at 1:30 PM
I haven't received a confirmation mail. What should I do?
Don't worry, just get in touch with the hostel directly and give them your full name and date of arrival. Alternately, drop us a line on reservations@...
Wed, 23 Aug, 2017 at 1:32 PM
How long can I stay at a Hostel?
It all depends on availability. Get in touch with the hostel directly to check.
Wed, 23 Aug, 2017 at 1:33 PM
How can I do a Group Booking?
Please make sure you read our Group Policy first before proceeding. If you’d like to book for up to 8 people, you may do so directly on the hostel page. ...
Wed, 23 Aug, 2017 at 1:41 PM
Can I be sure me and my friends would be in the same dorm?
We'll always try our best to put you and your friends in the same room except in case of groups of 4+ size where you might have different dorms. Make su...
Wed, 23 Aug, 2017 at 1:43 PM
Can under 18s stay in the hostel?
We are sorry, but you have to be above 18 years of age to stay in Zostels. Please have a look at our Policies before making a booking.
Wed, 23 Aug, 2017 at 1:46 PM