Zostel Support Center

Booking 12

• How do i book Zostel?
• How do I cancel my booking?
• What's your cancellation and Booking policy?
• Can unmarried couples stay in Zostel?
• Can I change my booking?

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Arriving and Checking-In 8

• What time is Check-In and Check-Out
• Can I arrive in the middle of the night?
• Can I store my luggage before and after check-in?
• Can you gain access to the hostel at night?
• How can I contact the hostel?

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Hostel Services 10

• Are towels provided in all rooms?
• Can I bring my pet to Zostel?
• Can I get something delivered to the hostel?
• Is all bed linen supplied?
• Is smoking allowed inside Zostel rooms?

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Food and Drinks 5

• How much does breakfast cost?
• Do you have a kitchen where I can cook my own meal?
• Do you serve lunch and dinner?
• Can I invite other people in bar or cafe who aren't staying in the hostel?
• Can I bring food from outside into the hostel?

Miscellaneous 29

• What is Zostel?
• What is a backpacker's hostel?
• How do I apply to work at Zostel?
• Who should I contact about PR/Marketing/Sponsorship opportunities?
• Are guests under the age of 16 allowed to stay at Zostel?

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