Miscellaneous

Can someone help me to plan my city excursion?
Our Property Manager will be more than happy to assist you with your city plans.  Reach out to the respective property manager via the contact details provi...
Tue, 14 Jan, 2020 at 3:13 PM
Is liquor allowed ?
Due to legality issues, we follow a strict no-alcohol / no-substance abuse policy at all Zostels located in India (Zostels in Nepal being an exception to th...
Mon, 26 Nov, 2018 at 6:41 PM
What is my refund status ?
Once your refund is approved by reservations@zostel.com, It Shouldn't take more than 5-7 business days to reflect back in your account.
Mon, 3 Feb, 2020 at 2:39 PM
Will I get my refund ?
Pre-payment of the balance amount is necessary at the time of check-in. We have a 3 day cancellation policy (i.e. 72 hours from the standard check-in time 12...
Mon, 3 Feb, 2020 at 2:40 PM
Can we cook our own food at your kitchen?
Some of our properties have a community kitchen, where you may cook your own meals. However, if you want to know about a specific property, you can always c...
Mon, 3 Feb, 2020 at 2:50 PM
Is Zostel safe?
Absolutely, At Zostel we give immense attention on the security of our guests and their belongings. All the Zostels are under CCTV surveillance 24x7, and ev...
Thu, 29 Nov, 2018 at 6:17 PM
Do you offer food too?
Yes, almost all the Zostels have an in-house cafe/restaurant where you can order lip-smacking food at a reasonable cost. Also, we can always help you order ...
Mon, 3 Feb, 2020 at 2:41 PM
Can I celebrate my birthday at Zostel?
You are more than welcome to celebrate your birthday at Zostel. However, having a strict no-alcohol policy and to honor the stay of other in-house guests, b...
Thu, 29 Nov, 2018 at 6:23 PM
Do you have Jain food?
As of now, we don't have a specific Jain food menu. However, you can always contact the team at the hostel for assistance on this specific matter.
Mon, 3 Feb, 2020 at 2:42 PM
Can I keep my luggage at Zostel?
Yes, only if you have a booking with us. We will keep your luggage in our cloak room till you come back to pick it up. If you plan to keep the luggage for a...
Thu, 29 Nov, 2018 at 6:30 PM