Miscellaneous

Can someone help me to plan my city excursion?
Our Property Manager will be more than happy to assist you with your city plans.  Reach out to the respective property manager via the contact details provi...
Mon, 26 Nov, 2018 at 6:39 PM
Is liquor allowed ?
Due to legality issues, we follow a strict no-alcohol / no-substance abuse policy at all Zostels located in India (Zostels in Nepal being an exception to th...
Mon, 26 Nov, 2018 at 6:41 PM
What is my refund status ?
Once your refund is approved by reservations@Zostel.com, It Shouldn't take more than 5-7 business days to reflect back in your account.
Sun, 25 Nov, 2018 at 11:28 AM
What is the refund policy for Zostel Spiti?
If booking is cancelled before 7 days of Check-In, 85% of this deposit would be returned. No refunds would be processed otherwise
Sun, 25 Nov, 2018 at 11:33 AM
Is Zostel safe?
Absolutely, At Zostel we give immense attention on the security of our guests and their belongings. All the Zostels are under CCTV surveillance 24x7, and ev...
Thu, 29 Nov, 2018 at 6:17 PM
Do you offer food too?
Yes, almost all the Zostels have an in-house cafe/restaurant were you can order lip-smacking food at a reasonable cost. Also, we can always help you order f...
Thu, 29 Nov, 2018 at 6:20 PM
Can I celebrate my birthday at Zostel?
You are more than welcome to celebrate your birthday at Zostel. However, having a strict no-alcohol policy and to honor the stay of other in-house guests, b...
Thu, 29 Nov, 2018 at 6:23 PM
Do you have Jain food?
As of now, we don't have a specific Jain food menu. However, you can always contact the on-ground team for assistance on this specific matter.
Thu, 29 Nov, 2018 at 6:24 PM
Can I keep my luggage at Zostel?
Yes, only if you have a booking with us. We will keep your luggage in our cloak room till you come back to pick it up. If you plan to keep the luggage for a...
Thu, 29 Nov, 2018 at 6:30 PM
Is Zostel safe for solo female travelers?
Absolutely! Zostel has served more than 20,000 solo female travelers till date and hasn't had any untoward incident in our 5+ years of operations. We ha...
Thu, 29 Nov, 2018 at 6:31 PM